- Store Policy
For any items that need to be returned, J2 must be notified within 7 days of receipt. The item must be returned unused and uninstalled. A 20% restock fee (or more) may apply on any items that have been installed, marked or damaged. Refunds will be issued after receipt and inspection. Shipping costs will not be refunded. Used or damaged items will not be refunded.
Limited 1 Year Warranty
J2 Velosport stands behind every product we sell and we want you to be completely satisfied with your purchase. To offer our clients peace of mind, we are pleased to offer the following warranty on both our bikes and our wheels:
J2 Velosport provides a 1 year (12 month) warranty to the original purchaser against defects in workmanship and/or materials. If the purchaser discovers within this period a defect in materials or workmanship, please notify J2 Velosport promptly so the matter can be corrected. (Valid proof of purchase is required). J2 Velosport reserves the right to provide replacement parts or products or, in the event that J2 Velosport is unable to repair the product to conform to this limited warranty, we will at at our sole discretion - provide a replacement product.
This warranty does not apply to any defects caused by negligence, misuse, alteration, abuse, accidents, etc. We also do not cover damages resulting from improper shipment (other than first shipment at time of purchase), improper storage, use not consistent with the original intent for the product, neglected or poor maintenance, improper assembly, assembly with non-compatible products(i.e. wrong type of brake pads), normal wear and tear, or modifications to the original product. J2 Velo brake pads are the only recommended brake pads for our wheelsets. This warranty specifically excludes surface finishes and cosmetic treatments including but not limited to surface finishes and decals.
Limitation of Liability
The sole remedy for breach of the limited warranty set forth herein is J2 Velosport repair, replacement as described herein. In no event shall J2 Velosport be liable for any other damages or liability, including special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, strict tort, or any other legal theory, and including damages arising from or related to any physical injury to person or property. Some states do not allow the exclusion of incidental or consequential damages, so the above exception may not apply to you. This warranty, and statutory law, gives the consumer specific legal rights and those rights may vary from place to place.